Category Archives: Word Of Mouth Referral

Do You Delight Your Customers? (A Question For Both Home & Small Business Owners)

As both a home and small business owner myself, I have learned to make it a point to ‘delight’ my customers. With that, not only has our retention (repeat business) rate increased but so has our referrals. So if after … Continue reading

Posted in Customer Retention, Customer Service, Epiphany, Fortune in Follow Up, Home Business, Send Out Cards, Shelly Allen, Small Business, SOC, Tips & Tools, Word Of Mouth Referral | 1 Comment

Yelp.com For Small (Local) Business

It is so simple to set up a free business listing over at Yelp.com I set mine up on this video in less than 5 minutes… So if you are a small business owner and would like to take advantage … Continue reading

Posted in Google, Local Business Marketing, Local Business Search, Local Search Listings, Seach Results, Search Engine Rankings, Small Business, Small Business Marketing, Tips & Tools, Word Of Mouth Referral, Yelp.com | 1 Comment