Category Archives: Fortune in Follow Up

Do You Delight Your Customers? (A Question For Both Home & Small Business Owners)

As both a home and small business owner myself, I have learned to make it a point to ‘delight’ my customers. With that, not only has our retention (repeat business) rate increased but so has our referrals. So if after … Continue reading

Posted in Customer Retention, Customer Service, Epiphany, Fortune in Follow Up, Home Business, Send Out Cards, Shelly Allen, Small Business, SOC, Tips & Tools, Word Of Mouth Referral | 1 Comment